What are my delivery options?
Orders can be couriered to the vast majority of South African addresses, delivered via The Courier Guy.
Delivery via courier has two advantages:
- It is faster.
- Your order is delivered straight to your door.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
We dispatch all orders, unless otherwise stated, within one working day of receiving payment confirmation.
Orders received after midday are only actioned for delivery the following day.
If you pay via credit card and instant EFT we receive payment confirmation automatically as soon as you’ve paid.
Courier delivery takes 2 to 5 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm.
There are no deliveries on weekends or public holidays.
If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days.
Upon completion of your order, tracking details will be sent to you where you can track the progress of your delivery via The Courier Guy’s online tracking system.
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What is the cost of delivery?
Unless otherwise stated, we offer free delivery for orders over R3000 in South Africa.
We offer a flat rate delivery charge depending on your delivery area:
|Cape Town and surrounding areas.||R90 Flat Rate|
|Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast||R130 Flat Rate|
|Regional Areas||R185 Flat Rate|
Our system will offer you the appropriate charge based on your delivery address during the checkout process.
If the courier service option is not displayed it could mean that your area is not serviceable, please contact us so that we may investigate.
If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we may investigate if the service is available for your street code and we can update our system if there is an error.
We only deliver to South African physical addresses. Please contact us for any international order queries.
Read our full terms & conditions here.